Terms of service
These terms are between Connexious L.L.C., Prishtina, Kosovo ("Connexious") and the business that signs up ("you").
The service
Connexious provides an AI sales and engagement agent: calls, WhatsApp and email to your own leads and contacts, booking into your calendar, and related tools. You connect your own WhatsApp Business, mailbox, calendar and Facebook Page; we provide the AI, voice and phone numbers.
Your responsibilities
- Contact only people you have a lawful basis to contact, respect opt-outs and do-not-call registers, and give the privacy notices your law requires.
- Keep the information in Your business accurate: the agent speaks for you from it.
- Follow WhatsApp's, Meta's, Google's and Microsoft's own terms for the accounts you connect.
- Keep your sign-in secure and tell us of any misuse.
Plans, credits and payment
Plans are paid monthly in advance through Paddle, our merchant of record, which also handles taxes and invoices. Each plan includes leads and call minutes per calendar month; beyond them, prepaid credits are used (one per extra lead or started call minute). Credits do not expire while your account is open. Prices exclude VAT or similar taxes unless shown otherwise.
Cancellation and refunds
You can cancel at any time in Plan & billing; the plan runs to the end of the paid month and is not renewed. If you are not satisfied with your first payment, ask within 14 days for a refund of that payment. Unused credits are not refunded except where the law requires it. Refunds are made through Paddle to the original payment method.
Your data
You own your content. We process it to provide the service, as described in our privacy policy and data processing terms. You can export it at any time; after you close your account we delete it within 90 days.
Acceptable use
No unlawful, deceptive or harassing outreach, no impersonation, no contacting people who opted out, and no attempts to break or overload the service. We may pause a workspace that breaks these rules and will tell you why.
AI
The agent discloses that it is an AI and may make mistakes; review its work, especially prices, promises and bookings. You are responsible for decisions made with it.
Availability and liability
We work to keep the service available but do not guarantee it is uninterrupted. To the extent the law allows, our total liability is limited to the amount you paid us in the 12 months before the claim, and we are not liable for indirect or lost-profit damages.
Changes
We may update these terms and will tell you of material changes 30 days in advance by email.